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Privacy Policy

 

La Si Lu Jewellery respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how La Si Lu Jewellery collects, uses, stores and protects personal information when you visit our website, place an order, contact us, request a custom order, or otherwise interact with us.


La Si Lu Jewellery aims to handle personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Personal Information We Collect

Depending on how you interact with La Si Lu Jewellery, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details
  • Ring size and other measurements you provide
  • Information you provide when requesting a custom or made-to-order piece
  • Messages, enquiries and correspondence you send to us
  • Information you provide when requesting a return, exchange or repair
  • Payment and transaction information
  • Information you provide when subscribing to communications, where applicable

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and information about how you interact with the website.


2. How We Collect Personal Information

We may collect personal information when you:

  • Place an order through our website
  • Contact us by email or through our website
  • Request information about a product
  • Request a custom or made-to-order piece
  • Subscribe to marketing communications, where available
  • Request a return, exchange, refund or repair
  • Interact with our website
  • Communicate with us through social media or other online channels

We may also collect certain information automatically through website technologies such as cookies, security tools and similar technologies.


3. Why We Collect and Use Your Information

We may collect, hold, use and disclose personal information for purposes including:

  • Processing and fulfilling your orders
  • Arranging delivery of your purchases
  • Processing payments
  • Communicating with you about your order
  • Responding to enquiries and customer service requests
  • Assisting with ring sizing and product selection
  • Creating and managing custom or made-to-order jewellery
  • Processing returns, exchanges, refunds and repairs
  • Maintaining business and transaction records
  • Improving our website, products and customer experience
  • Sending marketing communications where you have subscribed or where otherwise permitted by law
  • Protecting our business against fraud, misuse or security threats
  • Meeting accounting, taxation and other legal obligations

We only collect personal information that is reasonably necessary for these purposes.


4. Payment Information

When you make a purchase, payment may be processed through third-party payment providers, including PayPal.

Where payment is processed by a third-party payment provider, La Si Lu Jewellery does not need to receive or store your full credit or debit card details.

Payment providers may collect and process personal and financial information in accordance with their own privacy policies and terms.


5. Website Hosting and GoDaddy

Our website is operated using GoDaddy website and hosting services.

GoDaddy may process personal information on our behalf in connection with providing websites and related services.

GoDaddy operates internationally and states that personal information may be transferred from Australia to other jurisdictions, including the United States, where necessary to provide its services.

For further information, please refer to GoDaddy's privacy information and Australian Supplemental Privacy Notice.


6. Google reCAPTCHA

Our website uses Google reCAPTCHA to help protect the website from spam, abuse and automated activity.

When reCAPTCHA operates on our website, Google may collect information about your interaction with the website and your device or browser. This may include information such as your IP address, browser and device information, and information relating to your interaction with Google's services.

Google processes this information in accordance with its own privacy practices.

The Google reCAPTCHA notice displayed on our website states:

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

You can read Google's:

Privacy Policy: https://policies.google.com/privacy
Terms of Service: https://policies.google.com/terms


7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember information, provide functionality, improve security and understand how visitors use a website.

Cookies and similar technologies may be used for purposes including:

  • Website functionality
  • Security and fraud prevention
  • Website performance
  • Understanding website usage
  • Improving our website and services

Some cookies or similar technologies may be provided by third-party service providers, including GoDaddy or Google services used on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.


8. Social Media

La Si Lu Jewellery uses social media platforms such as Instagram, Facebook and Pinterest to communicate with customers and showcase our jewellery.

If you interact with La Si Lu Jewellery through a social media platform, that platform may collect and process your personal information according to its own privacy policy.

We encourage you to review the privacy settings and privacy policies of the social media platforms you use.


9. Direct Marketing

Where applicable, we may send you information about La Si Lu Jewellery, including new designs, collections, events and other business updates, where you have subscribed to receive marketing communications or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

connect@lasilu.com.au


Unsubscribing from marketing communications will not affect important communications relating to an order, payment, delivery, return, refund or other transaction.


10. When We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

  • Payment providers
  • Website and hosting providers
  • Delivery and postal providers
  • Technology and IT service providers
  • Email and communication providers
  • Accounting and professional advisers
  • Government agencies or regulators where required or authorised by law
  • Other service providers where reasonably necessary to provide our services

We do not sell or rent your personal information.

We only disclose personal information for purposes connected with our business activities, where you have consented, where permitted by law, or where disclosure is required or authorised by law.


11. Overseas Disclosure of Personal Information

Some of the third-party providers we use operate internationally.

As a result, personal information may be transferred to, stored or processed outside Australia.

For example, GoDaddy states that personal information may be transferred from Australia to other jurisdictions, including the United States. Google also operates services internationally.

The countries in which personal information may be processed can change depending on the services and providers we use.

Where the Privacy Act and Australian Privacy Principles apply to La Si Lu Jewellery, we will take reasonable steps to ensure that overseas handling of personal information is managed in accordance with applicable Australian privacy requirements.


12. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure business systems, third-party service providers and cloud-based services.

Access to personal information is limited to people and service providers who reasonably need it for business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.


13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete and maintain records of transactions
  • Provide customer service
  • Handle returns, refunds and repairs
  • Maintain accounting and taxation records
  • Resolve disputes
  • Comply with legal requirements

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

Some information may need to be retained for longer periods where required by law.


14. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

connect@lasilu.com.au


Please provide enough information for us to identify your records and respond to your request.

We will consider and respond to requests within a reasonable period.

In some circumstances, we may be unable to provide access to particular information where we are permitted or required by law not to do so.


15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide:

  • Your name
  • Details of your concern
  • Any relevant information or correspondence

You can make a privacy complaint by contacting:

connect@lasilu.com.au


We will review your complaint and respond within a reasonable period.

If the Privacy Act applies to your complaint and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).


16. Children's Privacy

Our website and products are intended for a general audience.

We do not knowingly collect personal information from children where doing so is not reasonably necessary for our business activities.

If you believe a child has provided us with personal information unnecessarily, please contact us so we can review the information and, where appropriate, delete it.


17. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms and other websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.


18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The updated Privacy Policy will be published on this page with the revised Last Updated date.

We encourage you to review this policy periodically.


19. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

La Si Lu Jewellery
ABN: 60 209 712 923
Sydney, NSW, Australia
Email: connect@lasilu.com.au

Last updated: August 2026

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  • Ring Size Guide

La si Lu Jewellery

Sutherland Shire and Surrounding Areas

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