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filler@godaddy.com
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
Thank you for purchasing a LasiLu jewellery piece.
Please choose your piece carefully, these are hand made items that take time to produce.
We do not offer refunds on physical items unless the item is faulty, which in most cases can be repaired or replaced. Please email orders@lasilu.com,au if you receive a faulty item.
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be exchanged.
Any item that is returned more than 30 days after delivery can not be exchanged.
Refunds on faulty items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, funds can take up to 2 weeks to be reimbursed.
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