Welcome to La Si Lu Jewellery.
These Terms of Service outline the terms and conditions that apply when you visit, browse, and purchase from the La Si Lu Jewellery website.
By accessing this website or placing an order, you agree to be bound by these Terms of Service, together with our Shipping Policy, Returns & Refund Policy, Privacy Policy, Custom Orders Policy, and Jewellery Care Guide.
La Si Lu Jewellery reserves the right to update these terms from time to time. Any changes will be published on this page with the updated date.
La Si Lu Jewellery is an independent contemporary jewellery studio based in Sydney, New South Wales, Australia.
Each piece is thoughtfully designed and handcrafted using traditional jewellery-making techniques, with a focus on form, texture, craftsmanship, and the natural beauty of gemstones.
Because our jewellery is handmade, each piece may contain small variations that reflect its individual character and handmade nature. These variations are not considered faults; they are part of the uniqueness of artisan jewellery.
We take care to provide accurate descriptions, measurements, photographs, and details for every piece.
However, please note:
These natural and handmade characteristics contribute to the individuality of La Si Lu Jewellery and are not considered defects.
Many La Si Lu Jewellery pieces are one-of-a-kind or produced in small quantities.
Due to the handmade nature of our work:
When you place an order through our website, you are making an offer to purchase the selected jewellery piece(s).
Your order is not considered accepted until payment has been successfully received and La Si Lu Jewellery confirms your order.
We reserve the right to refuse or cancel an order in circumstances including:
If your order is cancelled after payment has been received, you will receive a full refund.
All prices displayed on the La Si Lu Jewellery website are in Australian Dollars (AUD).
La Si Lu Jewellery is not currently registered for Goods and Services Tax (GST). Accordingly, GST is not charged separately or added to the prices displayed on our website.
Prices may change at any time. Any price change will not affect an order that has already been accepted and confirmed.
Payment methods available through our website may include third-party payment providers. Payment information is processed securely through the relevant payment provider and is not stored by La Si Lu Jewellery.
La Si Lu Jewellery may offer custom, personalised, or made-to-order jewellery services.
Custom pieces require communication and approval before production begins.
Because custom jewellery is created specifically for the customer:
Further details are available in our Custom Orders Policy.
Customers are responsible for selecting the correct jewellery size, including ring size.
We provide measurements and sizing information as accurately as possible. If you are unsure of your size, we recommend obtaining a professional measurement before purchasing.
For rings:
Please contact us before ordering if you require assistance with sizing.
La Si Lu Jewellery ships orders according to the terms outlined in our Shipping Policy.
While we carefully package every order, once an item has been dispatched, delivery times may be affected by postal services, customs processes, weather events, or other circumstances outside our control.
Customers are responsible for providing accurate shipping information. La Si Lu Jewellery is not responsible for delays or failed deliveries caused by incorrect addresses provided by the customer.
Our Returns & Refund Policy explains eligibility requirements and procedures for returns, exchanges, and refunds.
Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies available to customers under Australian Consumer Law.
Where a product has a major fault, customers may be entitled to a repair, replacement, or refund as required by law.
Jewellery is a delicate handmade product and requires appropriate care.
Customers are responsible for following recommended jewellery care instructions to maintain the appearance and condition of their pieces.
Damage caused by misuse, accidents, improper storage, exposure to chemicals, excessive force, or failure to follow care instructions may not be covered where the damage is not due to a fault in the product or otherwise covered by Australian Consumer Law.
Please refer to our Jewellery Care Guide for recommended care practices.
All content on this website, including:
is the intellectual property of La Si Lu Jewellery unless otherwise stated.
You may not reproduce, copy, modify, distribute, or use our designs, images, or content for commercial purposes without written permission.
You agree to use this website responsibly and lawfully.
You must not:
La Si Lu Jewellery aims to keep website information accurate and current but does not guarantee that all information will always be error-free or uninterrupted.
To the maximum extent permitted by Australian law, La Si Lu Jewellery is not responsible for loss or damage resulting from:
Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.
Our website may use third-party services, including payment providers, website hosting services, and delivery providers.
These third parties operate according to their own terms and privacy policies. La Si Lu Jewellery is not responsible for the practices or policies of external providers.
Your privacy is important to us.
Personal information collected through our website is handled according to our Privacy Policy, which explains how we collect, use, store, and protect customer information.
These Terms of Service are governed by the laws of New South Wales, Australia.
Any disputes relating to these terms will be handled according to applicable Australian laws and regulations.
If you have any questions regarding these Terms of Service, please contact:
La Si Lu Jewellery
Sydney, New South Wales, Australia
Email: connect@lasilu.com.au
Website: lasilu.com.au
At La Si Lu Jewellery, each piece is handcrafted in my Sydney studio with care and attention to detail. Because many of my pieces are handmade, one-of-a-kind, or made to order, I encourage you to choose carefully before purchasing.
This policy explains how returns, exchanges, refunds and faulty items are handled.
Your rights under the Australian Consumer Law (ACL) are not affected by this policy. Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right you may have under Australian law.
We do not accept returns or exchanges simply because you have changed your mind, selected the wrong style, or no longer want the item.
For this reason, please carefully check the product description, measurements, materials and sizing information before placing your order.
If you are unsure about a ring size, stone, finish or any other detail, please contact us before purchasing and we will be happy to help where possible.
Please inspect your jewellery as soon as it arrives.
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us 15 days at: [your email address].
Please include:
We will assess the item and, where appropriate, provide a repair, replacement, exchange or refund in accordance with your rights under the Australian Consumer Law.
If an item is confirmed to have a fault covered by the Australian Consumer Law, La Si Lu Jewellery will cover reasonable return postage costs.
If your jewellery is damaged during transit, please contact us promptly after receiving your parcel and provide photographs of:
Please keep the original packaging until the matter has been resolved, as it may be required for assessment or a postal claim.
We will work with you to resolve the issue in accordance with the Australian Consumer Law and our Shipping Policy.
Because rings are handmade and sizing can vary between pieces, please check the listed ring size and measurements carefully before purchasing.
If you have selected the wrong size, we may be able to offer a size exchange where the design allows it.
Size exchanges are considered on a case-by-case basis and are subject to:
The customer is responsible for reasonable postage costs associated with a change-of-size request.
Some rings cannot be resized due to their design, stone setting, construction or materials. If resizing is possible, a resizing fee may apply.
Please contact us before sending the ring back so we can confirm whether resizing or exchange is possible.
If we approve a return for an exchange or resizing, please ensure the jewellery is securely packaged to prevent damage during return postage.
The item must be:
We recommend using a tracked postal service when returning jewellery. La Si Lu Jewellery is not responsible for items lost or damaged while being returned by the customer.
Custom, personalised and made-to-order pieces require special consideration because they are created specifically for you.
Change-of-mind returns or exchanges are generally not accepted for custom or personalised jewellery once production has commenced.
This does not affect your rights under the Australian Consumer Law. If a custom or made-to-order piece has a fault, is not as described, or otherwise fails to meet the consumer guarantees that apply to it, we will work with you to provide an appropriate remedy.
Please review all approved specifications, measurements, stone selections and design details carefully before production begins.
For further information, please see our Custom Orders Policy.
Many La Si Lu pieces are one-of-a-kind and feature natural gemstones.
Natural gemstones may have variations in colour, pattern, inclusions, texture and shape. These characteristics are part of the natural beauty of the stone and are not considered faults where they are consistent with the product description and photographs.
Because one-of-a-kind pieces cannot necessarily be replaced with an identical item, an appropriate remedy for a confirmed fault may be a repair or refund rather than a direct replacement.
Sale and promotional items are subject to the same Australian Consumer Law protections as full-price items.
A sale item may be excluded from a change-of-mind return where no such return is otherwise offered.
However, sale items are not excluded from your rights under the Australian Consumer Law. If a sale item is faulty, not as described, or otherwise does not meet the applicable consumer guarantees, you may still be entitled to a remedy.
Where a refund is approved, it will generally be made to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Original postage costs may be refunded where required under the Australian Consumer Law, including where the goods are confirmed to have a fault and a refund is the appropriate remedy.
For approved change-of-size exchanges or other voluntary returns that are not related to a fault, return postage costs are the responsibility of the customer.
Jewellery is made to be worn, but it can be damaged through accidents, impact, improper handling or exposure to chemicals and other substances.
Damage caused by normal wear and tear, accidental damage, improper care, misuse, modification or unauthorised repairs is not considered a manufacturing fault.
Where possible, we may be able to offer a paid repair service. Any repair cost will be discussed with you before work begins.
Please see our Jewellery Care Guide for information on how to care for your La Si Lu jewellery.
Before sending any jewellery back, please contact us at:
Email: [your email address]
Please include your order number and a brief description of the reason for your return.
Do not send jewellery back without contacting us first, as this may delay the assessment of your request.
Once we have reviewed your request, we will provide return instructions where applicable.
Every La Si Lu piece is made with care in my Sydney studio. If there is a genuine problem with your jewellery, please contact us and we will do our best to resolve it fairly and in accordance with Australian Consumer Law.
For questions about returns, exchanges or refunds, please contact:
La Si Lu Jewellery
Sydney, NSW, Australia
Email: connect@lasilu.com.au
Last updated: August 2026
La si Lu Jewellery
Sutherland Shire and Surrounding Areas
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