We carefully package every La Si Lu Jewellery piece so it can travel safely from our Sydney studio to you.
Because each piece is handmade, please allow a little time for us to prepare and dispatch your order.
Orders are generally prepared and dispatched within 2–4 business days, excluding weekends and Australian public holidays.
Some pieces may require additional preparation time, particularly made-to-order or custom jewellery. If a different timeframe applies to your order, this will be communicated to you before or after your order is placed, as appropriate.
Delivery timeframes begin once your order has been dispatched. They do not include the time required to prepare your order for dispatch.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.
We currently ship Australian orders using Australia Post.
Standard tracked shipping is available for Australian orders for a flat rate of $15 AUD.
Tracking information will be provided after your order has been dispatched.
Express tracked shipping is available for Australian orders for $16 AUD.
Express shipping is a faster delivery option, but Australia Post delivery timeframes are estimates and are not guaranteed for every destination.
We offer free standard tracked shipping within Australia on orders of $300 AUD or more.
Free shipping applies to the order total after any applicable discounts and before shipping charges.
Express shipping remains available as a paid upgrade.
Australia Post delivery times vary depending on the destination, the postal network, and circumstances affecting delivery.
Any delivery timeframe provided by La Si Lu Jewellery or Australia Post is an estimate only and is not a guarantee of delivery by a particular date.
Delays may occur because of circumstances such as:
If you require your jewellery by a particular date, please contact us before placing your order so we can discuss the available shipping options.
Once your order has been dispatched, we will provide tracking information where tracking is available. You can use the tracking information to follow the progress of your parcel through Australia Post.
Please allow some time for tracking information to become active after the parcel has been lodged.
If your tracking information has not been updated for an extended period, please contact us so we can assist where possible.
Please check your delivery address carefully before completing your purchase.
La Si Lu Jewellery is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has been processed or shipped.
If you are not available to receive your parcel, Australia Post may leave the parcel in an appropriate location or direct it to a post office or other collection point, depending on the delivery circumstances and service used.
Please follow the instructions provided by Australia Post through the tracking system.
For valuable jewellery orders, we may use additional delivery services such as signature requirements where appropriate.
If your parcel appears to be delayed, please first check the tracking information provided by Australia Post.
If a parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
We may contact Australia Post or lodge an enquiry or investigation where appropriate.
Please note that postal delivery times are outside our direct control. However, we will make reasonable efforts to assist you in locating a delayed or missing parcel.
Nothing in this section limits or excludes any rights or remedies you may have under the Australian Consumer Law.
A parcel may be returned to us by Australia Post if, for example:
If a parcel is returned to us, we will contact you to arrange the next steps.
Where the return has resulted from an incorrect address or other information supplied by the customer, additional postage may apply before the parcel is resent.
Where the return or delivery problem is not the customer's fault, we will work with the customer to determine an appropriate solution.
We carefully package every order before dispatch.
If your parcel or jewellery arrives damaged, please contact us as soon as possible.
Please retain:
These materials may be required to assist with a postal claim or to assess the issue.
Do not dispose of damaged packaging until we have advised you that it is no longer required.
Where a product is faulty or damaged in circumstances covered by the Australian Consumer Law, you may have rights to a remedy, including a repair, replacement or refund, depending on the circumstances.
For higher-value jewellery orders, La Si Lu Jewellery may use additional Australia Post services, such as Extra Cover and/or Signature on Delivery, where appropriate.
These services may be selected by La Si Lu Jewellery according to the value and circumstances of the order.
Every piece is carefully packaged to protect it during transit.
Depending on the jewellery piece, packaging may include a jewellery box or fabric pouch, protective packing material, a thank-you card, and an outer shipping package.
We aim to use packaging that protects your jewellery while avoiding unnecessary materials wherever possible.
International shipping may be available to selected destinations.
International shipping charges and available services will be displayed at checkout where international delivery is offered.
International delivery times vary significantly depending on the destination, postal service, customs processing and other circumstances outside our control.
Tracking will be provided where the selected international service includes tracking.
International orders may be subject to customs duties, import taxes, GST, VAT, handling fees or other charges imposed by the destination country.
These charges are not included in the La Si Lu Jewellery product price or shipping charge unless expressly stated at checkout.
Any customs duties, taxes or import charges imposed by the destination country are the responsibility of the customer.
La Si Lu Jewellery cannot guarantee that an international parcel will not be subject to customs charges or delays.
Customers are responsible for ensuring that the jewellery they order may legally be imported into their country.
Certain destinations, products, or circumstances may be subject to postal restrictions.
If we are unable to ship an order to the destination provided, we will contact you and, where appropriate, provide a suitable alternative or refund.
Australia Post delivery to PO Boxes may be available for eligible Australian services.
If your delivery address is a PO Box, please ensure that all required address information is entered correctly at checkout.
Shipping charges may be updated from time to time to reflect changes in postal charges, packaging costs, delivery services, or our shipping arrangements.
The shipping price applicable to your order will be the price displayed at checkout when your order is placed.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable Australian legislation.
Where Australian Consumer Law applies, customers retain their applicable consumer guarantees and remedies.
If you have questions about shipping, tracking, delivery, or an order that has not arrived, please contact us:
La Si Lu Jewellery
Sydney, New South Wales, Australia
Email: connect@lasilu.com.au
Website: lasilu.com.au
We are happy to help with any shipping questions before or after you place an order.
La si Lu Jewellery
Sutherland Shire and Surrounding Areas
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